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Careers

ESPA is now in partnership with the UK - based The Hut Group (THG) - global leaders in health, beauty and fitness.

This partnership paves the way to an exciting new chapter in our journey and one which will further strengthen our position as global leaders in the luxury spa arena.

The Hut Group is built on a foundation of industry-leading technology, a world class team and a scientific approach to building global brands. The Hut Group are fast becoming the world's most important online retail organisation. 

The Hut Group's primary focus is health, beauty, prestige, and nutrition related consumer good and the company owns and operates many leading brands including LookFantastic.com, ESPA, Grow Gorgeous, Mio Skincare, Illamasqua and MyProtein.com - The world's #1 online sports nutrition brand. 

Backed by global giants KKR and Blackrock, The Hut Group's immediate growth plans include further significant investment in pioneering and innovative technologies, further acquisitions and further international expansion.

We are looking to recruit Formulation Chemists, Junior Chemists and Technical Managers to join our expanding team and drive forward our innovation agenda on our growing portfolio. ESPA, Grow Gorgeous, Mama Mio, Mio and Illamasqua. These roles will suit those wanting a career in beauty and are willing to flex between different product development responsibilities. The roles will stretch into new beauty brands acquisitions and their integration into the business and therefore will suit ambitious self-starters with varying levels of experience and expertise.

Categories of interest include Skincare, Haircare & Styling, Bath & Body, Suncare,  Fragrance and Premium Colour Cosmetics. 

We are looking to create a centre of excellence for Research and Development and therefore welcome applicants from a broad spectrum of experience and responsibility. Location is dependent on specific roles but likely to be based at our factory in Frome, Somerset, UK. 


Work for ESPA
ESPA Sales, Farnham Surrey- Regional Business Manager (Spa & Salon)- South West

Position Summary:

The ideal candidate will be based in in Cardiff, Bristol, Gloucestershire, or Somerset This commercial leadership role is fundamental to the development of existing and new business within the Southern Home Counties region, You will be responsible for ensuring the delivery of performance targets through the effective management of your accounts by taking a proactive approach to achieving and exceeding sales targets.


Key Responsibilities:

  • Research and progress new business opportunities within the region and ensure they are of a standard in line with ESPA’s new business profile.
  • Visit on a regular basis all existing accounts in line with the schedule agreed with the client and company expectations.
  •  Monitor, track and report on the commercial KPI’s within your areas; make recommendations and develop initiatives to help all businesses to achieve sales targets.
  •  Fully merchandise the Brand and ensure only current merchandising tools are utilised.
  • Ensure that ESPA Marketing Plans and Promotions are communicated and implemented in a timely manner and within the required timescales using the appropriate POS, collateral and promotions.
  • Ensure that all accounts are committed to providing their staff with the necessary level of training to allow the professional delivery of ESPA treatments.
  • Ensure stockholding is agreed with each account and the entire range is fully represented.
  • Establish strong working relationships with all clients and organise promotional events.

Desired Skills and Experience

  • CANDIDATES MUST HAVE A FULL, CLEAN DRIVING LICENCE
  • A proactive self-starter with business development and commercial experience as well as an in-depth knowledge of ESPA products and treatments.
  • Experience within an ESPA spa or salon at management level is preferable.
  • Strong commercial acumen and results driven, with the ability to work independently.
  • Proven experience within a regional sales focused environment.
  • In-house treatment training.
  • Computer literate and good level of numeracy.

Role Details:

Date posted: 14/09/2017

Position: Permanent

Alternatively, apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11258

Retail Therapist - Leeds

Position Summary:

To be a brand ambassador within the ESPA retail site with accountability to deliver the retail sales performance, the presence of ESPA within the store and to actively seek opportunities to maximise all aspects of the business. Provide excellent customer service, in line with our luxury brand, through retail product selling and the delivery of exceptional ESPA treatments. Support the Account Manager in all aspects of running the counter.


Candidates are required to have previous experience with:

  • Ability to work flexible hours (set shifts) in line with the opening hours of the store.
  • A qualified therapist with previous experience of delivering treatments.
  • A passion for retail selling and customer relationship building with the motivation to achieve and succeed. Previous retail experience and success are required.
Work for an ESPA Spa
ESPA Mondrian Doha – Spa Director

Internationally experienced, dynamic Spa Director required for ESPA Middle Eastern flagship Spa. Strong Marketing and PR skills required and desire to drive this newly opened unique property to new heights.


SCOPE OF ROLE

Drive and lead the commercial and financial performance of the spa ensuring complete viability and maximising all opportunities and resources. Ensure that the highest service standards are adhered to, and that guest experience exceeds expectation. Work closely with the Hotel General Manager and ESPA in establishing and maintaining key business objectives, effective marketing/PR, operational brand standards, guest relations and personnel management.


KEY AREAS OF RESPONSIBILITY


FINANCE & BUDGET MANAGEMENT

 Develop an annual budget and business plan for the Spa, in conjunction with the Hotel General Manager and ESPA. To be responsible for the achievement and regular review of the business plan and budget.


 Provide daily and monthly financial and statistical reports for the Hotel General Manager and ESPA, incorporating justifications of performance, proposals and recommendations to optimise financial performance.   


 Drive and monitor spa performance through KPIs, linking results with sales and marketing activities.   


 Review the monthly P&L, scrutinising departmental costs to optimise profit margins without compromising quality. 


 Establish and ensure a cost effective wage structure based on productivity and efficiency.


 Communicate and discuss KPI’s with spa department heads, ensuring this is filtered down to an operational level. 


 Monitor Hotel KPI’s closely, reflecting on how this may affect spa business and reforecast accordingly.  




SALES & COMMERCIALITY

 Liaise with ESPA and the hotel Sales and Marketing Director to prepare and develop the spa’s annual marketing plan. Coordinate all promotional activities, PR and events in line with this. 


 Effectively integrate the Spa within the Hotel marketing strategy and ensure ongoing representation of the Spa, both internally and externally.


 Lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.


 Work closely with the Membership Sales Executive to identify business development opportunities and maximise revenue from membership sales. 


 Plan and act as a host for all VIP and press events and visits.


 Ensure collateral, point of sale and promotional materials reflect the quality and integrity of ESPA and the Hotel.


 Conduct regular competitive analysis with the support of spa department heads. 


 In conjunction with ESPA, set SMART monthly and quarterly Business Objectives.


GUEST & HOTEL RELATIONS

 Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.


 Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.


 Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with team, implementing changes or training where necessary.


 Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised. Record any grievances and follow up accordingly, liaising with the General Manager where necessary.  


 Conduct spa tours for VIPs, journalists and prospective members. Act as an Ambassador for the spa at all times. 


 Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Housekeeping and Maintenance. 




PERSONNEL MANAGEMENT

 Provide leadership, direction and support to the employees of the Spa to develop a highly motivated team, who can deliver excellent standards of service in all areas.


 Develop an annual training plan with spa department heads and ensure that all employees are trained and developed to meet the needs of the business.


 Ensure that all Hotel HR policies and procedures are followed correctly and in line with employment legislation. 


 Motivate, encourage and drive the team, maintaining the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.


 Conduct performance appraisals for all spa department heads instigating progressive development and succession planning. Review all staff performance on a regular basis with department heads. 


 Monitor all personnel procedures including rotas, sickness, holidays and payroll. 




DUTY MANAGEMENT

 Act as Duty Manager when assigned this role as part of the rota 


When on duty:


 Ensure the facility is adequately manned at all times. Oversee the smooth running of all business centres in the spa.  


 Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.


 Responsible for Opening/Closing Procedures. 


 Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution. 


 Attend hotel morning meetings, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads. 


 Carry out daily briefings with the entire spa team, communicating guest/hotel information and revenue targets.




OPERATIONS/GENERAL

 Monitor service, operational standards and client satisfaction taking necessary action to ensure ESPA and Hotel Brand standards are maintained and quality is controlled. 


 Aim to achieve consistently high scores in the ESPA audits, resolving any highlighted issues through training or reviewing operational procedures. 


 Support all spa operational areas and team members by proactively assisting guests and undertaking operational duties as and when required.


 Take regular walk rounds of the spa to monitor cleanliness, maintenance, presentation and ESPA brand standards.  


 Oversee and ensure all legislation and requirements are being upheld as per the Spas operating licence(s). 


 Attend all relevant department head meetings and events where necessary.


 Hold structured and interactive spa team and department head meetings on a monthly basis.


 Conduct a weekly call with ESPA as per the Operational Agreement, providing relevant information as required. Ensure communication is proactive and timely. 



Apply by email to: recruitment@espainternational.co.uk

ESPA at the Bodrum EDITION - Spa Therapists and Aestheticians Spa Therapist

We are looking for exceptional individuals to be part of an extraordinary team. Skilled, experienced, passionate, energetic and impeccably groomed Therapists required to deliver outstanding treatments and guest experiences in line with the Bodrum EDITION and ESPA brand standards and protocols. Great opportunity to work in a beautiful environment and as part of an exciting, vibrant team.


Position Summary:

Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.


Key Responsibilities:

  • Responsible for achieving retail sales targets as set by the Spa Director/Treatment Manager.
  • Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
  • Encourage clients to return to the spa by recommending an ongoing treatment programme and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
  • Perform all treatments at an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.
  • Update own knowledge of products and treatment brand standards, outside of formal training by ESPA and Head Therapist.
  • Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified. 

Role Details:

Date posted: 22/11/2017

Position: Permanent

Alternatively, apply by email to: recruitment@espainternational.co.uk 

ESPA at the Bodrum EDITION - Spa Manager

An exciting opportunity for a dynamic individual with drive and vision to develop and guide the ESPA at the Bodrum EDITION Spa team through pre-opening to operations. Responsible for all aspects of Spa Operations, skills to include - financial acumen, passion for people, ability to drive marketing initiatives, operational experience, software management, guest relations and training.


Position Summary:

Drive and lead the operational and financial direction of the spa ensuring complete viability and maximising all opportunities and resources. Ensure that the highest standards are adhered to, and that guest experience exceeds expectation. Work closely with the Hotel General Manager and ESPA in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.


Key Areas of Responsibility 

FINANCE & COMMERCIAL:

  • Responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
  • Prepare monthly financial and statistical reports for the Hotel General Manager and ESPA, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets. 
  • Monitor spa performance through KPIs, linking results with sales and marketing activities.   
  • Establish and ensure a cost effective wage structure based on productivity and efficiency.
  • Develop an annual budget and business plan for the Spa, in conjunction with the Hotel General Manager and ESPA. To be responsible for the achievement and regular review of the business plan and budget.


SALES & MARKETING

  • Liaise with those responsible for Sales and Marketing within the hotel to prepare and develop the marketing plans for the year. Coordinate all promotional plans and projects for the facility. 
  • Effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,
  • Lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.
  • Conduct regular competitive analysis.


TEAM MANAGEMENT

  • Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
  • Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.
  • Ensure that good practice is applied to all issues in relation to employees and ensure that all Hotel HR policies and procedures are followed.
  • Motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
  • Responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements. 


GUEST & HOTEL RELATIONS

  • Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.
  • Collate guest feedback received from hotel surveys and communicate with team. 
  • Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Housekeeping and Maintenance.


DUTY MANAGEMENT/OPERATIONS

  • Perform Duty Manager Duties as required.
  • Ensure that the facility is adequately manned at all times. 
  • Responsible for Opening/Closing Procedures when on duty.
  • Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.


HEALTH, SAFETY & HYGIENE

  • Carry out regular Health and Safety reviews to ensure the spa meets legal requirements. 
  • To be responsible for the health and safety of employees and guests in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
  • Ensure that a high standard of cleanliness is maintained throughout the facility at all times. 


Apply by email to: recruitment@espainternational.co.uk

Corinthia, London - Spa Manager

Position Summary:

Drive and lead the operational and financial direction of the spa ensuring complete viability and maximising all opportunities and resources. Ensure that the highest standards are adhered to, and that guest experience exceeds expectation. Work closely with the Hotel General Manager and ESPA in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.


Key Areas of Responsibility 

FINANCE & COMMERCIAL:

Responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.

Prepare monthly financial and statistical reports for the Hotel General Manager and ESPA, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets. 

Monitor spa performance through KPIs, linking results with sales and marketing activities.   

Establish and ensure a cost effective wage structure based on productivity and efficiency.

Develop an annual budget and business plan for the Spa, in conjunction with the Hotel General Manager and ESPA. To be responsible for the achievement and regular review of the business plan and budget.


SALES & MARKETING

Liaise with those responsible for Sales and Marketing within the hotel to prepare and develop the marketing plans for the year. Coordinate all promotional plans and projects for the facility. 

Effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,

Lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.

Conduct regular competitive analysis.


TEAM MANAGEMENT

Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.

Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.

Ensure that good practice is applied to all issues in relation to employees and ensure that all Hotel HR policies and procedures are followed.

Motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.

Responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements. 


GUEST & HOTEL RELATIONS

Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.

Collate guest feedback received from hotel surveys and communicate with team. 

Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Housekeeping and Maintenance.


DUTY MANAGEMENT/OPERATIONS

Perform Duty Manager Duties as required.

Ensure that the facility is adequately manned at all times. 

Responsible for Opening/Closing Procedures when on duty.

Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.


HEALTH, SAFETY & HYGIENE

Carry out regular Health and Safety reviews to ensure the spa meets legal requirements. 

To be responsible for the health and safety of employees and guests in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.

Ensure that a high standard of cleanliness is maintained throughout the facility at all times. 


Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID - COR SM

Baha Mar, Bahamas - Spa Operations Manager

Position Summary:

Drive and lead the operational and financial direction of the spa ensuring complete viability and maximising all opportunities and resources. Ensure that the highest standards are adhered to, and that guest experience exceeds expectation. Work closely with the Hotel General Manager and ESPA in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.


Key Areas of Responsibility 

FINANCE & COMMERCIAL:

  • Responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
  • Prepare monthly financial and statistical reports for the Hotel General Manager and ESPA, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets. 
  • Monitor spa performance through KPIs, linking results with sales and marketing activities.   
  • Establish and ensure a cost effective wage structure based on productivity and efficiency.
  • Develop an annual budget and business plan for the Spa, in conjunction with the Hotel General Manager and ESPA. To be responsible for the achievement and regular review of the business plan and budget.


SALES & MARKETING

  • Liaise with those responsible for Sales and Marketing within the hotel to prepare and develop the marketing plans for the year. Coordinate all promotional plans and projects for the facility. 
  • Effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,
  • Lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.
  • Conduct regular competitive analysis.


TEAM MANAGEMENT

  • Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
  • Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.
  • Ensure that good practice is applied to all issues in relation to employees and ensure that all Hotel HR policies and procedures are followed.
  • Motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
  • Responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements. 


GUEST & HOTEL RELATIONS

  • Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.
  • Collate guest feedback received from hotel surveys and communicate with team. 
  • Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Housekeeping and Maintenance.


DUTY MANAGEMENT/OPERATIONS

  • Perform Duty Manager Duties as required.
  • Ensure that the facility is adequately manned at all times. 
  • Responsible for Opening/Closing Procedures when on duty.
  • Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.


HEALTH, SAFETY & HYGIENE

  • Carry out regular Health and Safety reviews to ensure the spa meets legal requirements. 
  • To be responsible for the health and safety of employees and guests in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
  • Ensure that a high standard of cleanliness is maintained throughout the facility at all times. 


Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID - BAH SO

Al Faisaliah, Saudi Arabia - Spa Director

Position Summary:

Drive and lead the commercial and financial performance of the spa ensuring complete viability and maximising all opportunities and resources. Ensure that the highest service standards are adhered to, and that guest experience exceeds expectation. Work closely with the Hotel General Manager and ESPA in establishing and maintaining key business objectives, effective marketing/PR, operational brand standards, guest relations and personnel management.


Key Areas of Responsibility 

FINANCE & BUDGET MANAGEMENT:

  • Develop an annual budget and business plan for the Spa, in conjunction with the Hotel General Manager and ESPA. To be responsible for the achievement and regular review of the business plan and budget.
  • Provide daily and monthly financial and statistical reports for the Hotel General Manager and ESPA, incorporating justifications of performance, proposals and recommendations to optimise financial performance.   
  • Drive and monitor spa performance through KPIs, linking results with sales and marketing activities.   
  • Review the monthly P&L, scrutinising departmental costs to optimise profit margins without compromising quality. 
  • Establish and ensure a cost effective wage structure based on productivity and efficiency.
  • Communicate and discuss KPI’s with spa department heads, ensuring this is filtered down to an operational level. 
  • Monitor Hotel KPI’s closely, reflecting on how this may affect spa business and reforecast accordingly.  

SALES & COMMERCIALITY

  • Liaise with ESPA and the hotel Sales and Marketing Director to prepare and develop the spa’s annual marketing plan. Coordinate all promotional activities, PR and events in line with this. 
  • Effectively integrate the Spa within the Hotel marketing strategy and ensure ongoing representation of the Spa, both internally and externally.
  • Lead the planning and implementation of marketing activities within the Spa, with support from the Hotel.
  • Work closely with the Membership Sales Executive to identify business development opportunities and maximise revenue from membership sales. 
  • Plan and act as a host for all VIP and press events and visits.
  • Ensure collateral, point of sale and promotional materials reflect the quality and integrity of ESPA and the Hotel.
  • Conduct regular competitive analysis with the support of spa department heads. 
  • In conjunction with ESPA, set SMART monthly and quarterly Business Objectives. 

GUEST & HOTEL RELATIONS

  • Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
  • Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.
  • Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with team, implementing changes or training where necessary.
  • Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised. Record any grievances and follow up accordingly, liaising with the General Manager where necessary.  
  • Conduct spa tours for VIPs, journalists and prospective members. Act as an Ambassador for the spa at all times. 
  • Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Housekeeping and Maintenance.

PERSONNEL MANAGEMENT

  • Provide leadership, direction and support to the employees of the Spa to develop a highly motivated team, who can deliver excellent standards of service in all areas.
  • Develop an annual training plan with spa department heads and ensure that all employees are trained and developed to meet the needs of the business.
  • Ensure that all Hotel HR policies and procedures are followed correctly and in line with employment legislation. 
  • Motivate, encourage and drive the team, maintaining the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
  • Conduct performance appraisals for all spa department heads instigating progressive development and succession planning. Review all staff performance on a regular basis with department heads. 
  • Monitor all personnel procedures including rotas, sickness, holidays and payroll.

DUTY MANAGEMENT

  • Act as Duty Manager when assigned this role as part of the rota 
  • When on duty:
  • Ensure the facility is adequately manned at all times. Oversee the smooth running of all business centres in the spa.  
  • Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.
  • Responsible for Opening/Closing Procedures. 
  • Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution. 
  • Attend hotel morning meetings, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads. 
  • Carry out daily briefings with the entire spa team, communicating guest/hotel information and revenue targets.


OPERATIONS/GENERAL

  • Monitor service, operational standards and client satisfaction taking necessary action to ensure ESPA and Hotel Brand standards are maintained and quality is controlled. 
  • Aim to achieve consistently high scores in the ESPA audits, resolving any highlighted issues through training or reviewing operational procedures. 
  • Support all spa operational areas and team members by proactively assisting guests and undertaking operational duties as and when required.
  • Take regular walk rounds of the spa to monitor cleanliness, maintenance, presentation and ESPA brand standards.  
  • Oversee and ensure all legislation and requirements are being upheld as per the Spas operating licence(s). 
  • Attend all relevant department head meetings and events where necessary.
  • Hold structured and interactive spa team and department head meetings on a monthly basis.
  • Conduct a weekly call with ESPA as per the Operational Agreement, providing relevant information as required. Ensure communication is proactive and timely. 

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID - ALF SD

The Grove - Spa Therapist

Position Summary:

Guests visit The Grove, Hertfordshire’s spectacular 5 star hotel resort, for a real breath of fresh air. Central London quality – and benefits - without the hassle. From sheer indulgence to all sorts of outdoor activity across the 300-acre estate, our world-class, award-winning Sequoia Spa and Health Club soothes and stimulates, revitalises and inspires. To continue exceeding our guests’ expectations, we need to rely on, and develop, every member of the team.


Candidates are required to have previous experience with:

As a Spa Therapist, you will need relevant qualifications (BTEC, NVQ, ITEC, CIBTAC or equivalent), preferably with ESPA training and product knowledge. Your spa experience will certainly have included delivering predominately massage treatments. But more than that, we’re looking for a positive focus on customer care, the flexibility to work shifts and weekends, the ability to communicate and interact with guests, in English, and the desire to play your part in a fantastic team.


Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID - GRV ST

Four Seasons Hotel, London- Spa Therapist

Position Summary:

Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.


Spa Description:

The most lavish spa sanctuary in the City of London. Reflecting the architecture of London’s ancient Roman history, the Spa at Four Seasons Hotel London at Ten Trinity Square features classical columns and clean lines. Colours and materials are inspired by the precious minerals mined by the Romans, lending an atmosphere of timeless serenity. 

With 1,680 square metres (18,083 square feet) of Luxe relaxation, our London day spa features eight spacious treatment rooms, including a spacious Spa Suite for couples and a special Hammam Suite for steam treatments, finishing studio and state of art fitness centre. Shared relaxation amenities include an indoor swimming pool, vitality pool, steam room and sauna.


Key Responsibilities:

  • Responsible for achieving retail sales targets as set by the Spa Director/Treatment Manager.
  • Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
  • Encourage clients to return to the spa by recommending an ongoing treatment programme and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
  • Perform all treatments at an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.
  • Update own knowledge of products and treatment brand standards, outside of formal training by ESPA and Head Therapist.
  • Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified. 

Role Details:

Date posted: 03/08/2017

Position: Permanent

Alternatively, apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11243

Bulgari London- Spa Therapist

Position Summary:

We are looking for enthusiastic, talented and dedicated Spa Therapists to join our luxury Spa. Based over 2 floors, our therapists work in the surroundings of our exquisitely appointed treatment rooms.


A Spa Therapist is responsible for delivering exceptional treatments to guests of the spa, including VIPs and PR representatives in line with ESPA and Hotel brand standards, while maintaining the excellent 5* star client care, cleaning standards and grooming standards.


You will have a proven track record of service excellence in a luxury spa environment. Your communication skills will be exceptional as will your ability to maintain and encourage the use of confidential records in relation to guest preferences to ensure delivery of an authentic service. 


We encourage a diverse workforce however you will be required to have good levels of written and spoken English and be eligible to work in the UK. 


Role Details:

Date posted: 20/06/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11229

Corinthia Budapest, Budapest H-1073- Spa Therapist

Position Summary:

International luxury hotel with premium services and high-class facilities is looking for an ambitious, determined and highly motivated individual who is seeking to embark on a career in the luxury spa industry


Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.


Candidate requirements:

  • Beauty related qualification essential (Face and body)
  • Five-star hotel experience and experience in the hospitality industry
  • Good communications skill
  • Flexibility
  • Customer orientation and pro-activity

Role Details:

Date posted: 19/07/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11240

Corinthia Budapest, Budapest H-1073- Spa Therapist

Position Summary:

International luxury hotel with premium services and high-class facilities is looking for an ambitious, determined and highly motivated individual who is seeking to embark on a career in the luxury spa industry


Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.


Candidate requirements:

  • Beauty related qualification essential (Face and body)
  • Five-star hotel experience and experience in the hospitality industry
  • Good communications skill
  • Flexibility
  • Customer orientation and pro-activity

Role Details:

Date posted: 19/07/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11240

Corinthia London- Spa Sales & Reservationist

Position Summary:

The Spa Sales & Reservationist position is responsible for maximising the revenue of all business centres in the spa through effective scheduling, yield management and sales. As an Ambassador for the spa this role ensures outstanding five star guest relations, delivering ESPA and Corinthia brand standards at Spa Reception.


  • Keep abreast of newest trends and innovations in the hospitality industry.
  • Generally be alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.
  • Maintains a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
  • Receives training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
  • Adheres to training as set down by the Spa Sales & Reservations Manager and attend all training courses as deemed necessary.
  • Ensures confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
  • Reports any guest complaints to the Duty Manager so that they can be handled promptly and effectively.
  • Organises scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
  • Ensures that adequate supplies of all public information material are available and are in immaculate condition
  • Records and tracks turn away business and repeat guests through the Spa Software system.
  • Provides information on spa facilities during tours including benefits, utilisation instructions and health and safety.
  • Prepares the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
  • Sets realistic, measurable spa standards, objectives and goals to be achieved and communicates to leaders and employees
Role Details:

Date posted: 20/04/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11204

Corinthia London- Senior Therapist/Therapist

Position Summary:

Set in a space of iconic beauty, ESPA Life at Corinthia London is quite simply the Next Generation of Spa. A pioneering new concept, ESPA Life excels at offering a fully integrated approach to wellbeing, bringing together a team of the world’s top experts to offer an unrivalled choice of spa, complementary alternative therapies, fitness, beauty treatments and Daniel Galvin Hair Salon.


Corinthia Hotel London combines contemporary flair with traditional grandeur. Situated in the cultural heart of the capital, the hotel features 294 beautiful rooms, elegant restaurants and bars and the largest, most breathtaking spa in London, ESPA Life at Corinthia.


Within London’s most exciting luxury 5* hotel, Corinthia Hotel London, ESPA Life at Corinthia opened its doors in spring 2011 and has already been voted ‘Best European Spa’ 2013 in The Times, The Sunday Times and the Sunday Times Magazine Travel Awards 2013.


The exciting partnership with ESPA began with the launch of ESPA at Corinthia Hotel London, the eagerly anticipated flagship spa of these two prestigious brands. Set over four floors with just under 4000 square metres, this impressive spa takes innovative design to a new level, offering an outstanding array of spa and wellness facilities combined with an exceptional experience synonymous with the ESPA philosophy.


Providing individual service with precision and empathy for our guests you will be the heart and soul of this next generation of spa in London’s iconic 21st Century Grand Hotel. ESPA Life at Corinthia London brings together an unrivalled team of professionals offering a fully integrated wellness approach alongside the luxury spa experience.


Our iconic hotel lies at the heart of the capital. Facing the River Thames, it is within easy walking distance of the Houses of Parliament, Westminster Abbey, Trafalgar Square, the National Gallery and the London Eye. A short stroll will take you to Buckingham Palace, West End theatres, Covent Garden, Piccadilly Circus and the grand shopping thoroughfares of Regent Street and Bond Street. 


Role Details:

Date posted: 09/03/2017

Ref: CO/T

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11107

Corinthia London- Skincare Specialist

Position Summary:

The Skincare Specialist position is responsible for guest relations and for driving the retail revenue of all retail brands in the spa through effective recommendations and sales of products and treatments. As an Ambassador for the spa this role ensures outstanding five-star guest relations, driving and delivering ESPA, SP&CO and Corinthia brand integrity and standards. Provides support to the Sales and Reservations team, whilst giving the guest an exceptional and memorable journey.


  • Updates own knowledge of products and treatment brand standards, outside of formal training by ESPA. 
  • Maintains a sound knowledge of all retails products, treatments, packages and any promotions.
  • Receives training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. Regularly updates training for all staff on this area.
  • Adheres to training as set down by both the Sales & Reservations Manager, SP&CO, ESPA International Business Manager; and attends all training courses as deemed necessary.
  • Conducts effective inductions and ongoing retail product training for all Therapists and Spa Sales & Reservationists in line with ESPA and Corinthia brand standards, and SP&CO accurately recording and keeping Training Inventory Checklists for each team member.
  • Assists the Sales & Reservations Manager where required in calculating team retail incentives/commissions on a monthly basis, submitting to the Sales & Reservations Manager for approval.
  • Ensures retail stock inventories are accurately recorded through the Spa Software.
  • Ensures that retail PAR levels are in line with business demands and revenue sales.

Role Details:

Date posted: 26/07/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11242

Fairmont Flame Towers, Baku Azerbaijan- Therapist

Position Summary:

Deliver exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, while maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.


Set in Azerbaijan’s soaring Flame Towers, contemporary icon of the Baku skyline, ESPA at Fairmont Baku brings with it a unique sense of beauty. Over two floors of its breath-taking interior we’ve taken inspiration from the vital spirit of the mythical eternal fires of Baku and distilled it into a spa of unadulterated luxury.


Rich tones of warm amber and bronze, tactile materials and highlights of crystal create an extraordinary backdrop. Set over two floors, the lower level of the spa is reserved for revitalization and features all things active, and the upper solely for treatments and relaxation; each beautifully reflected in the décor.


Role Details:

Date posted: 09/03/2017

Ref: FF/T

Position: Permanent


Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11199

Gleneagles, Perthshire- Therapist

Position Summary:

World-famous 5 Star Luxury Hotel in Scotland, award-winning Spa & Golf Resort. Set within the gentle beauty of 850 acres of Perthshire countryside, this five star Leading Hotel of the World is home to three championship golf courses, a sparkling, award-winning spa and an exhilarating array of outdoor activities.


Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Gleneagles Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.


Role Details:

Date posted: 24/03/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11051

Nikki Beach Resort & Spa, Dubai- Lead Therapist/Departmental Trainer

Nikki Beach Resort & Spa, Dubai - Lead Therapist / Departmental Trainer

Position Summary:


We are looking for an experienced and dynamic individual with drive and vision to lead, guide and develop the Nikki Spa team. Responsible for the overall financial, operational and leadership aspects of the treatment service area of the spa and driving treatment and retail revenue sales. Supervises, supports and conducts training and performs treatments, while providing and maintaining consistent exceptional service through the delivery of excellent face and body treatments and a seamless guest experience in line with Espa and Nikki Beach Resort & Spa Dubai’s brand philosophies, standards and objectives. This position reports directly to the Director of Spa.


Nikki Beach Resort & Spa Dubai is located on the waterfront of Pearl Jumeira, allowing guests to enjoy the Arabian Gulf’s blue waters and stunning panoramic views from almost every corner of the property. This exclusive enclave is perfectly placed for accessing Dubai’s spectacular shopping malls and tourist attractions, just 14Km from Dubai International Airport and 7Km from Downtown Dubai.


A collection of 117 rooms and suites, as well as 15 ultra-deluxe villas and 63 lifestyle residence units, await the most discerning world travellers. The 5-star Dubai lifestyle beachfront resort features spectacular views over the Arabian Gulf and of the awe-inspiring Dubai skyline, with unique in-room features such as a bespoke entertainment wall, MyBar, mood light system and oversized bathrooms. Some will even benefit from private pools and decks. The resort will offer refined cuisine in its five restaurants and lounges, and expansive Nikki Spa and Tone Fitness facilities.


Role Details:

Date posted: 11/07/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11236

One&Only Reethi Rah, Maldives - Receptionist

Position Summary:

To welcome guests and answer all enquiries observing set standards and with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager/Head Receptionist are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary.


Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID OORR REC


One&Only Reethi Rah, Maldives - Therapist

Position Summary:

Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.


Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID OORR TH


QHotels- Beauty Therapist

QHotels - Beauty Therapist

Position Summary:


We have leisure and spa facilities at 24 of our four star hotels. We’ve developed state-of-the-art leisure facilities from our swimming pools to our gyms and treatment rooms. These are exciting times in our Spas, as we work on further expanding our spa facilities as business demand continues to grow and many of our spas now offer an exceptionally wide range of treatments and packages. We like to make sure that our service for hotel customers and our leisure club members is just as special and memorable as each one of our facilities.


As a Beauty Therapist you’ll help provide a friendly, knowledgeable and professional service offering a wide range of ESPA treatments. You'll consult each client to fully understand their personal needs and be committed to delivering high quality, exceptional treatments. As a Beauty Therapist you’ll also be supporting your manager to maximise revenue through careful diary management and proactive selling of high quality spa retail products. You’ll also help to make sure the spa is kept clean and well maintained, and fully compliant with legislative requirements.


Ideal candidates would have experience in a hotel spa environment, however we will also consider beauty therapists that are leaving college with no experience, as we provide all of the training required. NVQ Level 3 in a beauty related course is essential.


Role Details:

Date posted: 19/07/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11239


Ritz-Carlton Langkawi, Kedah, Malaysia, Head/Therapist

Ritz-Carlton Langkawi, Kedah, Malaysia - Head/Therapist

Position Summary:

Exciting opportunity for dedicated Spa Therapists (all levels) with five star Spa experience – amazing location, advanced technical treatment training and rewarding package.


Role Details:

Date posted: 27/03/2017

Ref: T1/BB/11197

Position: Permanent


Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11197



Vals 7132 Hotel, Switzerland- Beautician

Vals 7132 Hotel, Switzerland - Beautician

Position Summary:

  • Delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming. 
  • Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.
  • Perform all treatments at an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client’s specific needs including waxing, manicure and pedicure.

Role Details:

Date posted: 12/06/2017

Position: Permanent

Apply by email to: recruitment@espainternational.co.uk with the subject line: JobID 11221



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